TERMS & CONDITIONS

1Stop Health Group • Official Policy Guidelines

Welcome to 1Stop Health Group. By booking an appointment, accessing our premises, or using our services across any of our departments (including Medical, Dental, Pharmacy, Skin Clinic, Optometry, Physiotherapy, Orthotics, and Podiatry), you agree to these Terms and Conditions. Please read them carefully.

1. BOOKINGS AND DEPOSIT POLICY

20% Booking Deposit: To confirm and reserve your appointment slot, a 20% deposit based on the total cost of your selected service is required at the time of booking.
  • 2-Hour Cancellation & Rescheduling Notice: If you need to cancel or reschedule your appointment, you must notify us at least two (2) hours prior to your scheduled time via WhatsApp or call at 081 419 3269 or email at admin@1stophealthgroup.co.za.
  • Late Cancellations & No-Shows: Failing to notify us at least two hours in advance, or failing to attend your appointment, will result in the forfeiture of your 20% booking deposit.

2. PAYMENT TERMS AND POLICIES

2.1 Pre-Payment Requirement: All services at 1Stop Health Group operate on an immediate pre-payment basis.

2.2 Proof of Payment: If you pay via direct bank transfer or EFT, you must send your proof of payment immediately to:
Email: payments@1stophealthgroup.co.za

2.3 Account Clearance (No Reflection, No Service): No service will be rendered upon your arrival at our clinic until full payment reflects directly in the 1Stop Health Group bank account. Bank deposit slips, payment notifications, or screenshots presented at reception do not qualify as confirmed payment if the funds have not cleared into our account. Please use instant EFT options when paying on or near your appointment date to avoid delays.

2.4 Official Banking Details:
  • Bank Name: First National Bank (FNB)
  • Account Name: FNB HEALTHCARE ACCOUNT
  • Account Number: 63221155880
  • Branch Code: 261550
  • Swift Code: FIRNZAJJ

3. MEDICAL AID AND THIRD-PARTY CLAIMS

3.1 Direct Medical Scheme Processing: We accept and process direct, real-time electronic claims from all major South African medical schemes, including Discovery Health, Bonitas, GEMS, Medshield, Bestmed, Momentum, and all other major registered schemes.

3.2 Co-Payments: Co-payments depend entirely on your specific medical scheme, plan type, and available day-to-day benefits. Our reception team will run a real-time check when you arrive and advise you of any co-payments upfront so there are never any financial surprises.

4. MEDICAL DISCLAIMER AND SCOPE OF CARE

  • Non-Emergency Services: 1Stop Health Group provides primary and specialized outpatient healthcare services. We do not operate an emergency trauma unit. In the event of a life-threatening emergency, please visit the nearest hospital emergency room immediately.
  • Patient Responsibility: Patients remain personally liable for all accounts and fees incurred. Non-payment or partial payment by a medical scheme does not relieve the patient of their personal duty to settle the outstanding balance in full.
  • Accurate Information: Patients must provide complete and truthful medical history information, including current medications and allergies. 1Stop Health Group is not liable for complications arising from undisclosed medical details.

5. PRIVACY AND PROTECTION OF PERSONAL INFORMATION (POPIA)

In compliance with the Protection of Personal Information Act (POPIA) and the National Health Act, 1Stop Health Group securely collects, stores, and processes your personal and medical details strictly for healthcare treatment, diagnostic recording, dispensing, administrative billing, and regulatory compliance.

6. CONTACT AND CLINIC LOCATION

For bookings, payments, or inquiries, please reach us through our official channels:

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